How do I return a product?

Stock items
You have the right to return goods to us up to 14 days from the day you receive your goods provided they are unused and still in their original packaging are returnable up to 14 days after delivery.

Equine products
Equine products that have been used on a horse cannot be returned for hygiene reasons.  

Custom items
A custom order cannot be returned unless faulty. These items are marked custom on the site. 

Returns procedure
Please quote the following details when contacting us:

Your order number
Your name and address
The date of purchase
Product description or code
Reason for return

Please write the returns number clearly on the outside packaging of the goods being returned.

Refunds and exchanges cannot be given before returned goods are received by Coleman Baines.


My item is faulty
If an item is faulty please contact us here to let us know. Please include:
Your order number
Your name and address
The date of purchase
Product description or code
Reason for return

Costs to return Goods with a suspected fault, must initially be covered by you. Once we have assessed the fault we will contact you to discuss a refund or replacement. In the unlikely event that the goods are found to be faulty, the company will, at its discretion arrange to have the item repaired or replaced and returned to you at its cost.  

For more information on returning an item please see our terms and conditions here.

Our policies on returns do not affect your statutory rights.