What’s your refund policy?

Returning items
You have the right to return goods to Coleman Baines up to 14 days from the day you receive your goods provided they are unused and still in their original packaging are returnable up to 14 days after delivery unless these items are custom made. Please see section custom items (below)for items individually made.

Custom items
A custom order cannot be returned and refunded unless faulty. This includes personalised goods.

Refunds and exchanges cannot be given before returned goods are received by Coleman Baines. Refunds will be processed within 7 working days of items being received and checked.